Refund and Returns Policy

To be eligible for a return, your item must be returned . All refunds and exchanges are subject to review.

Our 100% satisfaction guarantee policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.




    Refunds

    To return your product, please mail it to:

    ( UK ) Direct2UUnit 123 Anglesey business park littleworth road Hednesford WS12 1NR.

    (EU) Freightways Tax & Customs BV Nijverheidstraat 22222 AV Katwijk The Netherlands NL 808 892 654 , NL 808 892 654 B02.

    Also you can return the product at the store you purchased the product at.

    You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.

    Once your returned item is received and inspected, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund.

    If you are approved, your refund will be processed. A credit will automatically be applied to your credit card or original method of payment.

    If you haven’t received a refund yet, first check your bank account. Then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve followed all the appropriate steps and still have not received your refund, please contact us at [email protected] or call + 44 (1) 243 212 351.

     

    Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded. You are responsible to pay for the cost of shipping back to our facility.

    If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about the return.

    Shipping

    JustCBD ships via Royal Mail , UPS, DHL to all locations within UK , EU, Ireland, Scotland.

    Yes, for any change in your address, phone number or any important information, please contact our customer service team at + 44 (1) 243 212 351 or send an email to [email protected]. One of our team members will be happy to assist you.

    Yes, in your order confirmation you will find a number to track your order from the moment it has shipped.

    There can always be an unpredictable delay. If you ever run into an issue with your order or are worried it hasn’t been shipped, have no fear.  JustCBD’s professional customer service is just a phone call away, + 44 (1) 243 212 351.

    First, please check around your house or apartment, as packages are often placed just steps away from your door. Don’t forget to ask your neighbors too. If your order does not arrive, you can contact our customer service team at , + 44 (1) 243 212 351 or send  an email to [email protected], so we can open an investigation into your order.