First, please check around your house or apartment, as packages are often placed just steps away from your door. Don’t forget to ask your neighbors too. If your order does not arrive, you can contact our customer service team at , + 44 (1) 243 212 351 or send an email to [email protected], so we can open an investigation into your order.
To be eligible for a return, your item must be returned . All refunds and exchanges are subject to review.
Our 100% satisfaction guarantee policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.